Data Deletion Instructions

This page explains how to delete data held by AutoBikri, including data we receive from Meta platforms (WhatsApp Business, Facebook Page/Messenger) when you connect a channel. We honor deletion requests for both businesses that use AutoBikri and the end customers whose messages pass through it.

1. Disconnect a Meta channel

If you are a business using AutoBikri, go to Settings → Channels and disconnect any connected WhatsApp Business or Facebook Page/Messenger channel. Disconnecting stops AutoBikri using that channel — no more replies or processing of its messages — and deletes the access tokens we stored for it. For a Facebook Page we also unsubscribe our app from the Page's messages.

Disconnecting in AutoBikri does not by itself remove the permission you granted to the AutoBikri app on Meta's side. To remove the app's access fully:

• WhatsApp Business: in Meta Business settings (business.facebook.com → Settings), open Integrations → Business integrations (or Connected apps) and remove AutoBikri. If you connected a number together with the WhatsApp Business app, you can also disconnect it in the app: Settings → Account → Business Platform → Disconnect.
• Facebook Page / Messenger: in Facebook, open Settings & privacy → Settings → Business integrations and remove AutoBikri.

2. Delete your account & data

To delete your AutoBikri account and the associated business data — including products, orders, customer conversations, and any Meta platform data we received on your behalf — email info@autobikri.com from the address on your account with the subject line "Delete my data".

Deleting the shop yourself in Settings → Delete this shop closes it after 7 days: no one can sign in, its channels are disconnected and the AI stops. Its data is kept so we can bring the shop back if you ask. To have it erased for good, email us as above.

3. Customers of a business using AutoBikri

If you messaged a business that uses AutoBikri and want your conversation data deleted, you can contact that business directly, or email info@autobikri.com with enough detail to identify your messages (such as the business name and the phone number or profile you messaged from). We delete your conversations, messages, photos and contact details held for that business, found by your phone number, your Messenger profile or the chats you point us to. Your name or number written inside someone else's chat with the business is not searched. Orders you placed stay in the business's records with your name, phone number and address removed.

4. What happens after you ask

1. We check the request. We confirm that it comes from the owner of the data (for a business, the email address on the account). We confirm your request within 14 days.
2. Once we have confirmed it, the data is removed from the service right away. The business, the AI and our own reports can no longer see it. Photos stay in our image storage, linked from nowhere, until the permanent erase. For 90 days it is held in a locked, encrypted archive kept apart from the service — only our administrators work with it, and our tools log every use of it — so a deletion made by mistake can still be undone.
3. After 90 days it is erased permanently. Names, phone numbers, addresses, message text, photos, Meta and WhatsApp access tokens and channel data are deleted from the archive, from the live database and from our image storage. Our backups are kept for at most 30 days: copies made before we confirmed the request are gone within 30 days of it, and every other backup copy (the encrypted archive's) within 120 days of it.

5. What we delete — and what we keep

• Account and business profile data;
• Products, orders, and reports;
• Customer conversations and contact details from connected channels;
• Chat history and contacts imported from the WhatsApp Business app;
• Meta platform data (page/WhatsApp messages and channel access tokens).

We keep only what accounting requires, with the personal details removed: invoices and payments to AutoBikri, order amounts, and a short record that the deletion was requested and carried out (dates and counts, no content).

6. Contact

Questions about deletion: info@autobikri.com. See also our Privacy Policy.